To know more about Flexiti and the financing options available, you can check out this page. Your credit application must be approved for you to access the financing options. To sign up for Flexiti financing, you must apply online at the payment stage. Our customer help desk is available at 1-844-D-STRESS (1-84) during our office opening hours (Monday through Friday – 8 a.m.
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Should it prove impossible to locate your postal code on the Point S Canada site, contact the customer service department at 1-844-D-STRESS. Why is my postal code invalid on the Point S site ? This dealer will handle the reimbursement of any surcharge. Should a dealer invoice you for a service that you had previously paid for online when purchasing your tires, simply bring this error to his attention. You have paid for an additional service online that the dealer ended up invoicing you a second time in-store. If available, in-store pickup option will be shown in your cart once you have added tires. Some auto centres also offer in-store pickup without installation. The new tires sold on the Point S Canada site include their installation in the selected Point S Canada dealership. I do not want the tire installation service, on can I proceed ? Your name, address, telephone number and signature.The original receipt (invoice) of your purchase.
In the event that you file a reimbursement request after your dealer received the tires you purchased, your request will need to meet the terms of our Purchase, Exchange and Cancellation Policy.Īny tires purchased online may be returned to your dealer within a 30-day period following your purchase, but only under the condition that these tires have not been installed on your vehicle.Įlements required for the return and exchange of orders placed online: You may file a reimbursement request on your account on the site, or via the “Click here to request a reimbursement” link (see question 5) for any online purchase, before the receiving of the tires by your dealer. Our team will be happy to provide all the support necessary to assist you in filing your reimbursement request. If an error occurs when you file your online cancellation request, call the customer service at 1-844-D-STRESS (1-84). What can I do when an error is found in my online reimbursement request? You can also file a request via your customer account on the Point S Canada Internet site. For the very latest information regarding the availability of a set of tires you want to purchase, do not hesitate to call your Point S Canada dealer.įor any reimbursement for an order placed on the Point S Canada site:įile a reimbursement request by clicking on the “Click here to request a reimbursement” link appearing on the order confirmation email that you received after having completed the online payment procedure. Take note that the inventories appearing on the web site are not maintained in real time. You may also call your dealer and ask him directly whether or not he has the tires in stock. Select a tire size or enter the characteristics of your vehicle. Select a dealer on the Point S Canada Internet site. To check for the availability of the tires you wish to purchase (this availability may vary from one dealership to the next): How can I know that the tires are currently available ?
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In such circumstances you can file an order cancellation request for a full reimbursement. This may explain why at the time of your purchase, due to low inventory levels, the product had recently become unavailable. The inventory appearing on the site is not maintained in real time. Should the tires be out of stock, the selected dealer will inform you when he will have the tires you ordered or he will propose tires with similar performance characteristics. Your dealer will be contacting you in the 24 hours following the placing of your order to confirm the availability of the tires in-store. The dealer informs me that the tires are out of stock but they were marked in stock when I purchased them.
Why am I unable to add the tires to my shopping cart ?
This second email can arrive some 20 minutes after the initial email. I did not receive an order confirmation.Īn initial email is sent as soon as your online payment is completed to inform you that the dealer will be contacting you in the next 24 hours to confirm the availability of the tires purchased (the site is not maintained in real time) and to schedule an appointment for their installation on your vehicle.Ī second email is then sent out along with the invoice attached.